Developing a winning organisational climate image

Developing a winning organisational climate

Are you trying to build a winning culture at your organisation?  If not, you should be!  In a time where getting the best staff is hard, retaining them in an encouraging and supportive environment is mission critical.

Come to this 373 Group business networking event with Robert Camp, Director of Strategic Innovation at the multi award winning Stephens Scown LLP.  As Managing Partner, Robert worked across the organisation to create a great culture that has won plaudits across the legal industry and beyond, including The Sunday Times Best Company Award for 5 years in a row!  As part of this journey, the firm has become employee owned, helping achieve extraordinary levels of commitment from staff.

Widely viewed as the friendliest networking group in the South West, this event is open to all and includes great refreshments and networking!  

Date: 20th February @ 7:00pm
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Delivering Lean Operations for Profit, Service and Growth

Lean operations are essential for all organisations that are looking to scale up, removing wasteful activities that do not contribute to the customer experience or the bottom line. This introductory workshop has been designed by South West Growth Service specifically for business owners, directors or managers who are looking to identify ways and approaches to introduce lean operations. The course is underpinned by active learning through the use business simulations that are enjoyable, high energy and high impact, providing learning insights for all businesses and organisations, across all sectors.

The day will provide you with an understanding of:

  • How lean operations improve organisational performance
  • What causes processes to be inefficient
  • How to improve processes using a lean methodology

Agenda

10.00                  Refreshments will be provided on arrival

10.15 ? 11.00     Introduction to Lean and operational improvement

11.15 ? 11.30     Coffee break

11.30 ? 12.45     Business simulation 1 and review

12.45 ? 13.45     Lunch

13.45 ? 14.15     Identifying process inefficiency

14.15 ? 14.30     Break

14.30 ? 15.15     Business simulation 2 and review

15.15 ? 15.45     How to implement lean in your organisation

15.45 ? 16.00     Summing up and close of day

This workshop is led by South West Growth Service Director, Chris Lorimer.  Chris is a lean process improvement expert who developed his insights through his MBA at Warwick University, fully deploying them as Head of Operational Excellence at Barclays where he introduced Lean across the Private and International Bank. He led multiple award winning lean process improvement projects, has been a keynote speaker and judge at the European Six Sigma Awards.  He has helped introduce lean to organisations across the public and private sectors, including Higher and Further Education, manufacturing, professional services, finance and digital marketing.

Date: 21st February @ 10:00am
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Present with confidence

Feel the fear and present with confidence!  This one day workshop is ideal for anyone looking to develop their presentation skills - whatever the purpose.  The course will allow delegates to overcome initial concerns, develop key skills and practice in a safe and relaxed environment.

Previous attendees have said:

"This course has given me strategies to become confident in public speaking"

"It challenges the mind in a positive way - great feedback"

"A great venue, delicious food and a brilliant course - thank you" 

"Having the opportunity to practice my presentation a number of times with exceptional feedback".

"Really great feedback - I have gained a lot more confidence".

"Chris has a wealth of experience and such an encouraging approach"

The course runs from 10am until 4pm with a break for lunch.

Chris Lorimer is an experienced trainer, speaking coach and public speaker at international conferences and high profile events across the UK. His approach will help all potential speakers whether preparing for a conference speech or a wedding. He works with delegates in groups or one to one, whatever their preference.

Date: 4th March @ 10:00am
Career Development Workshop image

Career Development Workshop

Are you happy in your current job?  Or perhaps you are worried that the current role might be coming to a natural end?  Is a single job what you are looking for or perhaps you are looking for a portfolio career or even to start your own business? 

Moving jobs or careers can be daunting at the outset - but successful transition can be life affirming.  

In this one day workshop, delegates will receive inspiring insights on how to:

  • Identify the career choice that will provide purpose and reward for you
  • Understand how to position yourself for the role of your choice
  • Draft a CV that will hit the right buttons
  • Use Linkedin to make the right connections
  • Understand what employers are looking for and successfully prepare for the selection process

This course will be led by career and business coach Chris Lorimer with additional input from highly experienced recruitment specialists. 

Chris has supported hundreds of individuals in transitioning to new careers through providing regular coaching support.

Date: 6th March @ 10:00am
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Using the power of emotions in times of change

We all hear about the importance of mental health and wellbeing, and in business, an environment where employees suffer from unpleasant emotions can be unproductive and unwelcoming.  At worst, it can be destructive.

In this event, Rich Byatt and Chris Lorimer, accredited Emotionasl Logic coaches, help attendees understand how:

- Mental health impacts upon their organisation

- Unpleasant emotions can be used in a positive way for those experiencing shock, guilt, anger or depression 

- The organisational environment can be a positive environment during times of change.

In this one day workshop, delegates will learn essential skills and how it can be used to support staff going through emotional turmoil.

 

This one day course will help delegates understand how the Emotional Logic approach can be used to support staff within the workplace.

The course will use case studies, role plays and kinaesthetic learning approaches to help develop a firm understanding of how Emotional Logic works. 

This course is ideal for those considering whether to become an Emotional Logic coach.

This one day course is led by Emotional Logic Trainers, Rich Byatt and Chris Lorimer.

Emotional Logic was developed in the 1990s by a Devon GP.  Over the following decades, he developed an approach that has been proved to be a highly effective way for individuals to use their emotions in a positive way, supporting their recovery.  The approach is now used globally and is achieving much interest in the treatment of mental health issues, especially in the UK.

Date: 9th March @ 10:00am
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Starting your own business

You have the idea, you have the motivation but how do you do it?  Starting your own business, can feel like an enormous decision but there are logical steps that need to be followed so that you can be successful.

In this one day workshop, delegates will explore:

  • whether running your own business is the right step for you
  • the key decisions you will need to make when setting the business up
  • how to attract customers to your business 
  • how to manage your finances
  • how to grow the business so that it can support you

Chris Lorimer is one of the best known business consultants in the South West, supporting clients of all sizes across multiple sectors.  He is a business coach and enjoys working with start-up clients as well as more established businesses.

Date: 20th March @ 10:00am
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Core Sales Skills

This programme is ideal for all sales professionals, whether you are just starting out on your sales career or you are an experienced sales professional wanting to refresh your skills and learn new sales techniques.  The course is ideal for any business to business sales people and also in business to consumer environments where advising customers on their choices is an essential part of the customer interaction.

 

As a result of attending this programme, you will understand how to:

 

Fully understand and implement a robust and proven sales process.

Generate greater trust from customers, leading to more open conversations and collaborative selling.

Present your product or service in such a way that the customer sees purchasing as the logical choice.

Effectively overcome objections and close more sales.

 

Delegates have reported a tangible and valuable return on their investment in increased sales.  Motivation and Inspiration are built into this programme! Attendees will come away energised and driven to implement their new skills and start earning more profit!

 

This is an intensive, one day programme designed to give delegates core knowledge and understanding of the whole sales process, along with confidence and skills to help them set clear, achievable goals within their own sales role. With a combination of classroom theory and practical interactive tasks, delegates can gain insight into how to turn enquires in to profit with a proven, effective method.

 

Core components:

 

- Understanding Sales Measurement

- Sales Motivation

- The Full Sales Process, comprising:

  • Meet and Greet - Creating relationship and trust. Setting up the foundations for the sale.
  • Qualification and Need Analysis - Understanding your customer's needs, wants and desires.
  • Presentation - Effective presentation of your product or service, in line with the customer's needs.
  • Trial Close - Gaining commitment and understanding.
  • Negotiation - Price presentation and creating a win/win price agreement.
  • Close - Creating the environment in which the customer can say 'yes'.
  • Overcoming Objections - Objection prevention and handling strategies.

 

The delegate will create an action plan for the implementation of their new skills and techniques at the end of the course. This plan will be shared with their management, to ensure an effective follow up of the programme is completed.

 

 

This course is delivered by Suretrain Sales Training.

Previous delegates have said:

"We sent experienced account managers on this sales training course. All returned with positive feedback and are applying new methodologies to their client base. We will be using them again when a customer facing sales course is required." - JC, Devondale LTD

"Being relatively new to sales, the course has taught me a lot in regards to how to have and informative discussion in order to accommodate my clients' needs." - HG, IMSM

"Richard delivered this course for our experienced sales team. During the following 4 months, our average invoice value per unit went up by 23.39% and our unit sales increased by 8.69%, all compared to our results from the previous 12 months." - RW, Clarity Copiers

Date: 27th March @ 9:00am
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Essential Coaching Skills

This course runs on 7th and 8th April 2020 followed by a half day review session on 28th April 9.30am to 1pm

Two key reasons people leave their jobs are because they feel unsupported or not listened to.

However, many managers and team leaders feel that they are constantly having to supervise and guide team members whilst feeling they barely have time to do their own jobs.

Developing good coaching skills can really help you enable your team members to become more confident to undertake their work with less supervision.

This creates more open and productive communication with team members, allowing you to focus on more organisational and strategic tasks.

This2 day workshop will focus on developing and using effective coaching skills in your environment, It will be followed about 4 weeks later with a ½ day Action Clinic to review progress and discuss some of the more challenging situations you have faced.

This interactive and engaging programme will enable participants to:

  • Explain the role and importance of effective coaching skills in empowering team members to work independently
  • Identify situations where coaching skills could be used appropriately
  • Engage colleagues in supportive and productive coaching conversations
  • Describe and demonstrate key effective coaching skills for a work context
  • Encourage colleagues to share and apply best practice behaviours

 Some examples from previous programmes of how coaching skills have been used:-

  • "I used coaching skills to help a team member explore the potential consequences of the choices they were about to make"
  • " I've been able to help team members by reinforcing confidence and tackling low self-esteem"
  • "I feel that I can improve my skills to empower my staff and support their needs"

With over 30 years of experience of working in a wide variety of learning environments, Miranda Salmon is dedicated to making learning enjoyable and relevant. 

Date: 7th April @ 9:00am
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Coaching Award in Emotional Logic

5 Day course

Monday April 27th, Tuesday April 28th, Monday June 1st, Tuesday June 2nd and Monday July 20th 2020

Organisational and individual resilience has never been under more pressure with competing stresses and strains, limited resources and increasing expectations.  The impact on organisations has been palpable, directly reflected in increased staff turover, ineffective communication and low productivity.  Despite this context, businesses have often struggled to support the wellbeing and mental health of staff in a sustainable way.

There is a solution.  Emotional Logic is a lifelong learning, ‘home-or-workplace’ conversational skill. It can help people of all ages to understand how unpleasant loss emotions have useful purposes when seen as part of an integrated process of adjusting to change.   It is not counselling or therapy, but can help individuals and organisations address deep-seated and unproductive emotional situations.  In this 5 day course, Emotional Logic equips coaches with the capability to facilitate individual and group discussions, initiate and support dialogue across organisations, embed EL tools, language and frameworks and impart practical life long learning skills.

 

"This is a game changer for business and lifestyle coaches, leaders and HR staff" Business Director and Coach

 

Five days are distributed in a 2:2:1 pattern with significant space between contact days, to allow for personal practice, learning and reflection.

 

The course is highly practical in nature. Delegates will be equipped and encouraged to experiment with new understanding in their workplaces, homes and other networks. Workshops will be very interactive. Opportunity will be provided for 1:1 discussion time with an EL trained tutor in between workshop dates for personal issues arising. Trainees will become adept around the safe coaching model, three phases of an EL creative conversation, and working with individuals and small groups.

 

This course is led by Emotional Logic Trainers, Rich Byatt and Chris Lorimer.

 

Emotional Logic has been developed over 30 years research in medical setting and is underpinned  by proven theories (grieving and emotional chaos theory)  and has been successfully applied in multiple cultures and settings.

 

EL capability can be learnt and delivered by staff and coaches after only  short training and the approach can be widely adopted across organisations and wider networks.  It is fast acting and safe and can lead into "Train the trainer" courses and EL Organisational accreditation. 

 

Date: 27th April @ 9:00am